A Push for Better Cybersecurity; Automation To Deal with Labor Shortages; and More
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Read the latest tech news with implications for the hotel industry.
A new Oracle study shows that 73% of people are looking for technology that “reduces contact with staff and other visitors,” according to a news release.
“The epidemic has established a technological role in the traveler’s and partner’s journey, and the industry is not coming back,” Alex Alt, vice president and vice-president of Oracle Hospitality, said in the release. “Whether the hotel organization has two or 2,000 sites, guests are looking for a high-quality, self-service experience that they expect in other areas of their lives, from bank to board. food ordering.Computer equipment, needs tools that will enable them to adapt quickly, ‘install’ new services, and serve a different group of guests efficiently and effectively.
Speaking at the NYU International Hospitality Industry Investment Summit, senior hotel executives said they did not expect to spend money on priorities in their technological lives, but they must find methods that work for their various owners, reports Bryan Wroten of HNN.
“You see very few of us now buying products or buying property,” said Geoff Ballotti, president and CEO of Wyndham Hotels & amp; Holidays. “Investing in technology or investing in our operations – I don’t think we’re holding back at all.”
Bloomberg reports that the Treasury is working with major national banks to protect themselves against potential cyber attacks.
“You can invest in self-defense, but that part of regular exercise, and continuous improvement, is the key to responding to the next threat,” said JF Legault, the world ‘s head of defense. network at JPMorgan Chase.
The New York Times reports that Microsoft is removing parts of its artificial intelligence service designed to analyze and identify faces as part of its “AI Standard”.
“Requirements include ensuring that systems provide ‘appropriate solutions to the problems it is intended to solve’ and ‘uniform quality of service for selected groups of people, including deviant groups,'” the newspaper said. reports.
Hotels are using robots and artificial intelligence to combat staff shortages, The Washington Post reports. The Dream Hollywood is a single device that uses portable robots to assist employees.
“There was not much money in the area during the epidemic,” said Vaughn Davis, general hotel manager. “So, robots were a way to supplement the lack of talent available in the labor market.”
Meanwhile, The Wall Street Journal reports that many tech giants are seeing declining rewards for their investment in AI.
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