Salt Lake City —Bureau Real Estate opens its doors in Utah today with a commitment and a promise to its clients: there is a better way to buy and sell your home. Founded by real estate industry stalwarts Shane Herbert and Mat Stouffer, Bureau Real Estate sets a new high bar in broker-managed customer service, offering a customer-focused experience at a hands-on pace.
Bureau Real Estate is debuting two new systems that make its approach unique: a customized technology platform and deep back-office commitment that gives Bureau Real Estate agents unprecedented support in the field. The combination allows office agents to focus on customer service, turning what is usually a stressful and confusing process into a positive and memorable experience.
“Regular communication with clients is key,” says Shane Herbert, founder and CEO of Bureau Real Estate’s parent company, Bureau One. “Home buyers and sellers need to know where things stand, what’s coming next, how things are going, what to expect. That takes time and energy and careful attention. And most agents in this business they don’t have the support they need to do this effectively.”
“Bureau’s team approach sets us apart from other traditional brokerages,” says Bureau One Co-Founder and COO Mat Stouffer. “We have hired a multitude of experts in different fields to take on many responsibilities outside of agent plans, so agents can focus on what’s important: building trust with their clients, the peer-to-peer network -peer, expand their knowledge about the market, and an effective negotiation”.
“Managing many transactions, seeing past problems and obstacles, communicating these things to the people who need that information, it’s hard work. And it’s hard to get it right on your own,” says Herbert. “We took the liberty of being a real estate agent because it’s the safest way to give home buyers and sellers a better experience.”
The technical side of Bureau Real Estate’s revolutionary new approach arms agents with new digital tools that streamline and consolidate mundane and time-consuming tasks into one easy-to-navigate platform. Repetitive tasks are automated, e-mail and text communications centralized, forms and archives standardized. “Every step in the transaction, every message, every form is right there,” says Stouffer. “If you believe, as we do, that a better customer experience starts with unhappy agents, then give them everything they need to be successful: great tools and reliable backup.”
Unlike most traditional brokerages, Bureau Real Estate also has an active role in addressing problems with a property before a problem becomes a potential barrier to sale. The company has assembled credentialed specialists who can quickly and reliably perform home inspections, coordinate with sellers, and tend to minor repairs. The office then manages the creation of the listing with compelling descriptions, superior photography, virtual tours, videos and more.
Herbert and Stouffer tapped Leanne Burk Parry to serve as president of Bureau Real Estate. A professional with a 20-year career most recently with Sotheby’s International, Parry brings a mastery of client management and a commitment to service to his new role. “It’s so exciting. The philosophy of the office to put customers first, the technology we bring to the field, and the culture we create – it’s like we were given this chance to design the ideal experience and achieve all right,” says Parry.
About BUREAU REAL ESTATE Bureau Real Estate sets a new high bar in broker-managed customer service by standardizing clear and simple communications and the consistent delivery of exceptional high-touch service. Advanced digital tools and genuine agent support in the field mean more time dedicated to meeting customer needs, transforming the experience of buying and selling a home. To learn more, visit BureauRealEstate.com.
