Amadeus announced a new partnership with Aimenda to automate various forms of written communication through artificial intelligence, machine learning and natural language processing.
Aimend’s natural language automation is integrated into the Amadeus ecosystem through Amadeus Web Services, as well as the agency’s current system for executing specific actions to improve the efficiency of business travel agencies.
In addition to automating everything from email to chat and text messages, more complex requests can be automatically routed to the right person, line or department.
Travel agencies retain full control over what to automate based on their specific configuration, even as Aimendo’s request extraction, routing and processing averages a 90-92 percent success rate.
“Aimend’s mission is to transform organizations through smart technology,” said Aimend co-founder Vic Pynn. “We are proud to partner with a leading technology company like Amadeus, which drives innovation in the travel sector. Working together, we will make a real impact on the future of travel.”
“Our alliance with Aimenda aligns with Amadeus’ unwavering strategy to expand the integration of valuable technology that brings innovation to our customers for greater efficiency and productivity,” said Robert Buckman, Amadeus’ head of travel sales in North America.
Customer service is the most important differentiator of a travel agency in a crowded market. With this enhanced level of automation at their fingertips, advisors can serve travelers more efficiently while increasing focus on the human side of the business.
With staff shortages and budget constraints increasing the pressure to do more with less to meet business demand, automating tasks is an effective way to allow agents to focus on building relationships with their customers and solving more complex problems.
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What is Amadeus travel software?
Amadeus is a computer reservation system (or global distribution system, since it sells tickets for multiple airlines) owned by the Amadeus IT Group based in Madrid, Spain. To see also : Toxic culture and ‘race to the bottom’: Pilots open up about why air travel is in chaos. The central database is located in Erding, Germany.
What does the Amadeus software do? As a travel technology company, we build critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players run their operations and improve the travel experience, billions of times a year, around the world.
What airline uses Amadeus?
Amadeus Altéa Suite Key Clients: Major full-service airlines Air Canada, Austrian Airlines, Bangkok Airways, British Airways, Brussels Airlines, Cathay Pacific, Cyprus Airways, Flybe, IAG, Japan Airlines, KLM, Lufthansa, Qantas, Southwest Airlines, Swiss International Airlines.
What are the benefits of using Amadeus?
Our Amadeus GDS software helps travel agents, companies and their customers access travel data by comparing prices, booking options, access to schedules and inventory (hotels, airlines, car hire, holidays) along with options to enable users to book tickets online. Read also : Supermarkets move to simplify date labels to reduce food waste.
What are the products of Amadeus?
- Cooperation between airports and airlines.
- Advanced travel platforms.
- Big data.
- Mobile.
- NDC.
- Passenger platform.
- Smart cities.
- Research.
What are the three main offices of Amadeus?
We have central locations in Madrid (corporate headquarters and marketing), Nice (development) and Erding (Operations – data center) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. To see also : Achievements of the Faculty of Business School Reh for spring 2022. | Clarkson University.
How many countries is Amadeus in? We have a worldwide team of more than 17,000 people in more than 190 countries, with 146 nationalities, speaking over 60 languages.
Who are the owners of Amadeus?
| Headquarters in Madrid, Spain | |
|---|---|
| Industry | Travel technology |
| Established | in 1987 |
| Staff | Madrid, Spain |
| Key people | José Antonio Tazón (Chairman) Luis Maroto (President and CEO) |
Where is the headquarters of Amadeus?
What is the advantage of using Amadeus GDS?
Amadeus GDS helps travel agents and tour operators serve travelers and improve their business experience and engagement. Amadeus GDS helps you manage your travel business by reducing costs and improving your revenue.
What is the importance of the Amadeus system in the tourism industry? Amadeus GDS is one of the three main global distribution systems and can help hotels through improved distribution. Connecting your hotel to a GDS system will give travel agents access to live inventory information, enabling them to sell rooms at your property to their customers.
What is the importance of GDS?
GDS enables tracking of all expenses, making it easy and simple for companies to make hotel reservations for their employees. Corporate guests are ideal customers because they tend to use other hotel services, such as a restaurant or spa, increasing incremental spend per room.
What are the advantages and disadvantages of CRS and GDS?
Both systems transmit the availability and prices of your hotel to different channels. However, GDS can connect your hotel with business travel planners and travel agent networks. CRS can connect you with these partners as well as with customers themselves through your booking engine, metasearch websites and OTAs.
