VANCOUVER, British Columbia – (BUSINESS WIRE) – TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, including AI and content moderation, today announced the official opening of its advanced site in Ballina, Mayo, Ireland, which will support the company’s creation and improvement of data to enable better artificial intelligence through human intelligence.
“We are pleased to open our company’s newest site here in Ballina on behalf of our team members in the region, further supporting their ambitions to continually raise the level of support and innovation we deliver to top global brands and technological hyperscales, and helping harness the power of artificial intelligence to once again serve their customers better, “said Marilyn Tyfting, CEO, TELUS International.” This inspiring and tech-forward space paired with our local and global teams’ deep expertise and AI capabilities will further make us able to meet the growing demand and complex needs we continue to see from our customers. In addition, this significant investment in the Mayo community builds on our company’s strong 17-year legacy of establishing and growing TELUS International’s activities and teams across 28 countries around the world and represents our long-term commitment to supporting citizens, society and infrastructure in the regions in which we operate. “
TELUS International AI Data Solutions helps companies test and improve machine learning models through their global AI community with more than one million annotators and linguists. The company handles all data types across 500+ languages and dialects to enhance AI systems across a range of applications from advanced smart products to better search results, to expanded speech recognition to more human-like bot interactions.
The $ 1.5 million investment in Ballina, Mayo, follows TELUS International’s 2021 acquisition of Lionbridge AI and the addition of 30 new roles. TELUS International AI Data Solutions currently employs more than 200 team members in the region.
“This significant investment in the TELUS International AI Data Solutions website in Ballina is especially exciting for our local team members, who will have the opportunity to enjoy the bright, airy space right on the River Moy, which includes green building components, including beautiful self-sustaining, natural moss walls that improve air quality by reducing carbon dioxide levels and airborne dust and minimizing noise to help team members focus better, “said Enda Cunnane, senior site director, TELUS International AI Data Solutions. “This state-of-the-art facility is a major boost for our city and community and will serve as a hub for innovation in the AI field. We also believe it will help us attract and engage top-tech and AI- talents locally as well as from all over Ireland and even around the world to complement our numerous work from home in AI to contribute to the overall growth and success of the region. “
TELUS International remains positioned as a leading employer in Ireland with further inspiring locations in Dublin, Cork and Ballina. In 2022, TELUS International was recognized as the Fast Company’s best workplace for innovators ‘international list, Forbes’ list of best employers for diversity in 2022, and was named one of Mogul’s Top 100 jobs for diverse representation.
Over the past two years, regional TELUS International team members have been volunteering for more than 7,000 hours and have donated more than $ 110,000 to charities in Ireland through various fundraising events and corporate donations. On July 16, TELUS International sponsored Ballina’s local triathlon, Salmon Run. TELUS International also sponsors Ballina’s women’s and girls’ soccer teams as well as the Time To Read initiative, which supports the reading skills of young people at the local Scoil Íosa.
Join the TELUS International team
To see current career opportunities with TELUS International and TELUS International AI Data Solutions, please visit us at: https://www.telusinternational.com/careers.
Our AI community is diverse, talented and vibrant, and we welcome people with all backgrounds, abilities and circumstances – and we remain deeply committed to promoting a fair, equitable and healthy environment where all community members can thrive. To learn more and join our external AI community, visit us at: https://www.telusinternational.com/careers/ai-community.
About TELUS International Ireland
TELUS International Ireland is a leading Irish-based provider of digitally enabled customer experiences (CX) and business process solutions, and is a key player in the TELUS International family. It has two CX and IT delivery centers strategically located in Dublin and Cork, as well as a website in Ballina, Mayo that provides AI computing solutions to support many of the world’s leading brands. TELUS International Ireland is committed to promoting and celebrating diversity and inclusion within its team, business and the community in which it lives, works and serves. This includes inclusive, magnificent volunteer days such as TELUS Days of Giving.
About TELUS International
