When the healthcare industry was hit hard during the COVID-19 pandemic and operations suddenly changed, it affected everyone from patients to doctors and more. As the waves of COVID came, patients began to see the light at the end of the tunnel, face-to-face interactions/meetings were able to happen again instead of being used, and most importantly, to happen safely.
With physical meetings becoming an option, a new wave came, not of COVID cases, but of patients looking for health care providers. Reports of health problems such as anxiety, depression, and treatment-related injuries have seen an increase, caused by the virus. and its life-changing consequences.
Before the disease reached the health center, the waiting times to see a doctor ranged from weeks to months. Meanwhile, the schedule has been increased even more by the lack of staff throughout the country and the number of burns – nurses are tasked with seeing more patients they have the same time as before.
ChoicesPatients seeking health care are now given choices in how they receive treatment, they can choose an in-person appointment, including filling out paperwork, time to in the lobby and others wait for their names to be called.
Alternatively, they can sit in the comfort of their own home, fill out the electronic forms with ease, and just relax until the doctor calls them for their scheduled visit. Patients who chose the latter can be sure that their decision is worth it. In fact, 96% of psychiatrists agreed or strongly agreed that the use of telehealth is useful as a professional tool, and 93% agreed that they would continue to offer it to their patients.
Moving to technology makes it easier and more important to have a good patient management system that allows providers to be more approachable. to common problems between them and their patients such as distance or scheduling conflicts. Front doors allow parties to coordinate efforts on behalf of the patient, providing quality care with ease and convenience.
Digital front-end portals elevate the use of healthcare networks by providing a seamless experience for the patient and the provider. By integrating various specific information to simplify tasks and create a better patient experience and value. Digital front-end portals allow healthcare systems and providers to personalize each interaction with the patient—from the very beginning of the outreach , in treatment, and rehabilitation.
Keith Algozzine is the co-founder and CEO of UCM Digital Health.
