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If you are an Amazon Prime Video subscriber, you have access to a variety of sessions and movies that come bundled with other Amazon Prime benefits. Like Netflix or HBO Max, Amazon Prime offers 4K quality streaming, and there are many such titles to choose from. In theory, all you have to do is launch the app on the device you want. However, it’s not always as easy as that. Did you launch your favorite movie on Amazon Prime Video to find out that it is not broadcast in 4K? That’s frustrating, don’t worry, there are several things you can do to fix the problem.
No need to give up and settle for lower quality videos. We’ll guide you through the issue to make sure the title is available to you from 4K to make sure the issue is available to you. Once you’re able to determine the problem, you just have to take a few quick steps to fix it.
Make sure the content is available in 4K
Not all Amazon Prime Video titles are available in 4K quality. Old films and screenings often do not support this format, and some new films will still not be available for a variety of reasons, including licensing and technical issues. This may interest you : The Boys Season 3 Episode 7 Coming To Prime Video Tonight. As a result, the title chosen doesn’t look perfect, not because of an Amazon bug, but because that title doesn’t support 4K.
Amazon has a list of titles available in 4K, so it’s pretty easy to check if it’s what you’re trying to see. You can view all 4K offers by going to Amazon’s official website. The list is not very intuitive because you cannot check the accuracy within the results, as the list is already narrow. However, you can also type the title of your movie or show it in the search bar above to check if it is available in Prime Videon and 4K.
You can also search directly on Amazon Prime Video. Any variation on something more specific like “4K”, “4K ultra HD movies”, “4K movie” or “4K romantic comedies” should create a list of titles that you can watch right now. If you managed to find your title on one of these lists and still look bad, there may be other issues.
Check your internet connection
If the chosen title is available in 4K, one of the most common culprits is an Internet connection. Playing in 4K is more rigorous than playing in 1080p or less, so if you don’t get the results you were constantly expecting, check to see if it’s suitable for your connection. Amazon itself requires at least a 15 Mbps high-speed Internet connection to play in 4K. If you’re on broadband, you’re almost certain, but mobile connections can meet that difficulty. However, there are some steps you can use to check.
Check whether your device supports 4K
Just as all internet connections can handle 4K streaming, not all devices can deliver 4K quality. Amazon “requires an ultra HD TV with an HDMI input that supports HDCP 2.2 content protection standards. To see also : 5 hilarious video games parodying Dungeons & Dragons.” The same requirement applies to the rest of your home theater configurations, including sound bars and HDMI receivers. If you are viewing on another device, such as a laptop or mobile phone, the options may pile up against you. To make sure you can see it in 4K, check out these steps.
Reinstall the Amazon app
Assuming your device and connection are OK, the problem may be with Amazon. One way to make sure everything is working at your end is to reinstall the Amazon Prime Video app. The steps for this will vary from device to device. Please note that if this does not help, you may need to contact Amazon Prime Video directly for more personalized customer support.
Reinstall Amazon Prime Video on a TV
Reinstall Amazon Prime Video on your phone or tablet
On a computer or laptop that uses Windows or MacOS, Amazon Prime Video is a website and not a separate application. You won’t be able to reinstall it, but you can clear your cache and see if that helps you start playing in 4K. There are some guides to help clear Google Chrome, Firefox, and Windows 10 cache. Clearing your cache will not delete your saved passwords, but it will wipe you out of all services.